Question 1

How does billing work for subscriptions?

Accepted Answer

Paid plans (PRO, MAX, ULTRA) are billed monthly or yearly through our checkout. Yearly billing is discounted versus paying month‑to‑month. Each plan lists how many credits are included per period—see the cards above and the compare table. Renewals and invoices are handled by your payment provider; you can manage payment methods in the customer portal from Billing.

Question 2

Can I move between Free, PRO, MAX, and ULTRA?

Accepted Answer

Yes. You can upgrade or downgrade between the plans shown on this page. Upgrades typically apply right away; downgrades usually take effect at the start of your next billing cycle. Use Billing in your account (customer portal) to change plans—exact proration and timing follow your provider’s rules and our Terms of Service.

Question 3

What payment methods do you accept?

Accepted Answer

We process subscription and credit‑pack payments through our integrated provider (e.g. Stripe or Creem, depending on configuration). Major credit and debit cards are supported where available; additional local methods may appear at checkout by region.

Question 4

What's your refund policy?

Accepted Answer

Refund eligibility depends on what you purchased and when. If something looks wrong with a charge or you believe you qualify for a refund, contact us with your account email and invoice details. We review requests in line with our Terms of Service and the policies of the payment provider.

Question 5

How is my workspace data handled?

Accepted Answer

Hermes Go is built around isolated, hosted Hermes Agent workspaces: your conversations, tasks, and configuration are separated from other customers, with encrypted access paths as described on our site. For details on retention and legal bases, see our Privacy Policy.

Question 6

Do you offer a free tier or trial?

Accepted Answer

You can start on the Free plan with signup credits shown on the pricing cards—enough to explore the product. Paid tiers add larger monthly credit pools (PRO 20,000 / MAX 40,000 / ULTRA 100,000 credits per month as listed; yearly billing includes 12× that monthly pool each year). Optional credit packs can top you up if credits run low. There is no separate “trial card”; eligibility and amounts are always those shown at checkout and on this page.

Feature	Free	Pro	Max	Ultra
Credits	1,000 (on signup)	20,000 / mo	40,000 / mo	100,000 / mo
Always-on uptime	✓	✓	✓	✓
Auto-updates & maintenance	✓	✓	✓	✓
Fully private & encrypted	✓	✓	✓	✓
Custom skills & integrations	✓	✓	✓	✓
Priority support	—	—	✓	✓
High-performance guaranteed resources	—	—	—	✓
vCPU cores	2	2	4	8
RAM	4 GB	4 GB	8 GB	16 GB
SSD storage	40 GB	40 GB	80 GB	160 GB

Feature	Free	Pro	Max	Ultra
Credits	1,000 (on signup)	20,000 / mo	40,000 / mo	100,000 / mo
Always-on uptime	✓	✓	✓	✓
Auto-updates & maintenance	✓	✓	✓	✓
Fully private & encrypted	✓	✓	✓	✓
Custom skills & integrations	✓	✓	✓	✓
Priority support	—	—	✓	✓
High-performance guaranteed resources	—	—	—	✓
vCPU cores	2	2	4	8
RAM	4 GB	4 GB	8 GB	16 GB
SSD storage	40 GB	40 GB	80 GB	160 GB

Pricing

Managed Hermes Agent pricing for hosted AI agent workspaces

Simple, Transparent Pricing

Compare Plans

Pricing FAQ

Simple, Transparent Pricing

Compare Plans

Pricing FAQ